Interested in a product or service at this location? Event rooms, boardrooms, training rooms, and more. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Lorraine Brule I called their 1-800 number and someone overseas took my message. She basically copied and pasted the same response she has given to other customers about the terms and agreement. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Well be happy to accommodate. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Go to this page in your computer's web browser. Deplorable behavior by Dr. Carrie Jaffe. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, I was using virtual office space. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Some of the staff that work the front offices are nice but the good ones leave quickly. Shut it down because I didn't need it anymore. Just terrible management at Regus. Hi Vladyslav, By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Work from a private office by the day or for 5, 10, or unlimited days a month. Services are billed automatically depending on the customers preference. Lorraine Brule Offer expires 08/31/2014. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. %PDF-1.6
%
Is that price point per person? I understand and appreciate that youre disappointed, and would really like to help. Nice offices and friendly people. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Does anyone know how to get the GBP payment back? I replied and explained that these terms were written in an intentionally deceptive and unclear way. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Hi Shannon, I have stopped all payments since then due to loss of job and relocation for school. Thank you for your consideration. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Office & Coworking Memberships | Regus its auto renewed. This is also very unfair as we are paying for an office that we are not using because of the heating. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. i want to cancel they said i cannot. They charged us for three months after we cancelled in August. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. Book on the day or in advance via the app. I checked my email and didn't see any confirmation emails from Regus. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. It then states that you must provide this written notice at least three months before that end date. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. It was an outstanding experience at the gym. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). CONSUMER BEWARE! GO LITERALLY ANYWHERE ELSE. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. I understand that youre disappointed, and Id like to help. The complaint has been investigated and resolved to the customers satisfaction. Our customers satisfaction is our priority. Move out, and move on. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. This answer was rated: . This is also very unfair as we are paying for an office that we are not using because of the heating. Regus Online Account She said it reverts to a month-to-month, but to review the Membership Agreement. This company responds to reviews on average within 3 days. For clarity, you were also charged a retainer top up. Professional rooms for your next training session, interview, or pitch, wherever you need it. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Great discounts. Regus Online Account. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Required fields are marked *. I refused to pay for a service that their system just added to my account until this issue was resolved. Askcenter staff for availability and pricing. My expressed intention was to rent space for 1 month and for a quoted price of $650. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Thank you, I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. 1. same goes with debt collector from malaysia that emailed me abt 3 months ago. How easy is it to get a hold of customer service at regus? Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. It won't go in any direction! Share your photos and videos with others to prove the truth of your words. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. This is not the case. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Fully equipped spaces for gatherings of any size. Hi Hongxu, Melaleuca: The Wellness Company Then makes an excuse! They denied any responsibility for their system malfunction. Once they sell you something that will be the end of you being treated as a valued customer. Open the Amazon Prime cancellation page. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. We use cookies to improve your experience and deliver personalised content. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. No customer service, no support, hang up phonecalls,, no email reaction I wish I never did business with this company. how to cancel regus membership/account? : r/smallbusiness - reddit We have never had a late payment in the 7 years we have been there, which accounts for nothing. Blue membership is free and includes only the discounts. Regus are not transparent with their pricing. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one.