I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Gmail and Outlook are two of the most popular. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. BT allows former customers to access a basic form of their email account for free. Policies vary between broadband providers. Can send emails fine from any other account. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. MisterW, bobpullen. Thank you for your follow up. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. For those that aren't arriving, things obviously get a little more involved. Looking through previous posts I see this has been a regular problem. 2 users liked/thanked this post: Switching email address if you have never done so before can feel like a daunting task. on I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 19-12-2022 20h31, on on It takes a while to get a reply from the Postmaster but they will respond. 16h05. I know that I haven't received most of the emails sent from btinternet.com addresses at all. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 23-04-2021 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Our Gmail accounts work on all our devices. Go back to . While members are not getting emails, they do appear as posts on the Google Groups page. I have entered the SMTP and IMAP details correctly but it still won't send. Last week I phones an advisor with a somewhat similar response. What do I have to change to make my emails send? I cannot send even the simplest of messages this morning. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! You can link any BT email address to another broadband or Premium email billing account. I am using the Outlook app on a Samsung phone. on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Thanks This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. It is they that should investigate why other email providers don't have this problem. We understand that you are experiencing issues sending emails. Delays in Emails being delivered can arise from a multitude of reasons. It's reassuring not to be alone. Sadly not the same as my experience. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 13h18. - last edited on My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. That is because he has a Virgin Media email address, which would be deleted if he switched away. If I changed my email address I would be bound to lose something important. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 23-04-2021 Not receiving all emails on btinternet account - UKGSer I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I have cleared cache and data. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. A workaround would be to use another SMTP - for example gmail if you have a google account. 20h13. 10-07-2019 Problems with sending btinternet emails t - Apple Community Do other emails they send get to where they need to go? Outlook emails not being received by btinternet.com addresses Contact Us - Customer Support | DISH This is a BT residential customer to customer forum. I spoke too soon. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on 'I have always used the same email address,' says Dave, 79, from Cambridge. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 18h40. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 14-07-2019 Surface mail is also available; please e-mail us for . Does anyone have any other suggestions please?? I installed the outlook App on my iPad and it works perfectly I'm afraid. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I've got a "failed delivery message". by Apple disclaims any and all liability for the acts, btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. PaddyB. We do not write articles to promote products. on Outlook.com not sending emails to btinternet email addresses A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. View cart for details. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. This is NOT 'A solution'. The problem usually resolves its self in a day or two. We appreciate you reaching out to us about Mail. Today all of our emails addresses would receive, but not send. 15h22, on Announcements, Guides & Community Updates. Have you had the chance to try the steps in the article below? But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. . on 16:52 EST 04 Mar 2023. We'll need to look into this and we'll get back to you next week. Terms and conditions of the sale . I've got a "failed delivery message". There'll likely be four of these, two from BT servers and two from Plusnet servers. 15h04. We have received reports that emails to btinternet.com email addresses are being blocked. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 4) Send an email to your main contacts to let them know your new email address. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 15h33. 09-07-2019 @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 13-07-2019 I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I can't afford the risk.'. 23-04-2021 to know I'm not alone. Has anyone experienced this problem. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Accounts that are inactive for six months . So hardly time for a timeout to have occurred. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I've got a "failed delivery message". This amount is subject to change until you make payment. This amount is subject to change until you make payment. Anyone else experiencing the same issues? Apple may provide or recommend responses as a possible solution based on the information I feel there is something going between Google and Apple. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 26-08-2021 The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Yesterday, I managed to contact BT via webchat. 26-08-2021 One further piece of information. Has anyone experienced this problem. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. BT Email - best practices for postmasters and senders of email. Thank you, JW. That sounds like something has been stuck in a queue somewhere. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 23-04-2021 We can't ditch our broadband we'll lose our email address! on It's good (???) Thank you anyway. Might that apply in your case too? Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Accounts that are inactive for six months are deleted automatically. After 6 mos., if selected you will be billed $10.99/mo. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Anyone else experienced this and got any suggestions on how to proceed? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. 11h05. . on I have a group of 14 people set up under Outlook 365. ), on Thanks for the super fast analysis and reply. The whole ISP domain is blocked. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. on No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 19h37 As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 19-12-2022 Doing so can save hundreds of pounds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What does this mean? 23-04-2021 Any ideas? We have received reports that emails to btinternet.comemail addresses are being blocked. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. The worrying thing is I don't know how many other emails I'm not receiving. Customer: replied 2 years ago. Why cant my email address have BT.com in the display name? Copyright 1995-2023 eBay Inc. All Rights Reserved. Having the same problem myself today - unable to send emails from my @btinternet.com account. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Also one of the two that I received recently was sent in December. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 By The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 09-07-2019 Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. RobbieMac. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. @stevebrass Thanks, but same result as before. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). After some trial and error I found that btinternet was objecting to my "signature" containing a link. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Emails from btinternet.com addresses not received. - Plusnet There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Many customers find the BT community forum is a great way of getting help. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 23-04-2021 I can send & receive the bt emails using the Samsung mail app. 19-12-2022 All other emails to other systems have no issues. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. When this happens. I know it exists because I can pick it up on ios and via BT Webmail. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. provided; every potential issue may involve several factors not detailed in the conversations This has made me want to look a bit further and so I found the Community. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I also feel slightly better I am not alone. I cannot send even the simplest of messages this morning. Townman, Gandalf, anneoconnor. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. But again got error messages which I now cant remember. on Rachel Rickard Straus, Financial Mail On Sunday 26-08-2021 If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. All postings and use of the content on this site are subject to the. Many have had the same address since they first went online many years ago. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. on This is exactly the same as my issue - with the 993 / 465 too. 15h24. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. 26-08-2021 Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay ask a new question. Emails being blocked which we send to btinternet.c - BT Community My email is not sending from my iMac (iCloud). How can we as customers get BTs attention and ensure that there is a fix? Using webmail? When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I have the exact same problem. I can take the same message and copy it into gmail and send from there and it gets through with no problem. If you're having problems, try logging in to webmail. 23-04-2021 By posting your comment you agree to the house rules, The comments below have not been moderated, By We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 6h00. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. This amount is subject to change until you make payment.